Refund & Return Policy
We understand that sometimes things don’t go as planned — and that’s okay. If you're not 100% happy with your purchase, we’re here to help with an easy return process.
Returns
You have 30 days from the date you receive your order to request a return.
To qualify for a return:
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Items must be unused, undamaged, and in their original packaging.
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Proof of purchase (order number) is required.
To initiate a return, just email us at 📩 support@royalcargear.com with your order number and reason.
Please wait for our confirmation before sending anything back.
Refunds
After we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Wrong or Damaged Items
Received the wrong item or something arrived damaged? Let us know within 7 days of delivery.
Send a photo and your order number to our support email — we’ll make it right with a replacement or full refund.
Return Shipping Costs
Unless the item is defective or incorrect, return shipping is the customer’s responsibility.
We recommend using a tracked shipping service to ensure it arrives safely.
Still have questions?
No problem — reach out anytime:
📩 support@royalcargear.com